• The contract to be signed between the parties is a Medical Service Agreement.
• The information of the Intermediary ( i.e. the Doctor) is as follows:

Name              : SERBAY GÜREL

Adress            : Mansuroğlu Mah. İslam Kerimov Cad. No: 4 A Bayraklı/ İzmir

Phone No       : +90 549 427 30 40

E-mail            : info@serbaygurel.com

• The patient is thoroughly informed about the operation both before the operation, during booking and when he/she arrives in Turkey for treatment, and informed consent texts are read. The operation is performed only and solely after the Patient has read, understood and signed the said consent texts. Therefore, it is not possible for the Patient to claim that he/she did not know the matters written in the consent texts. The Patient is obliged to read the consent texts carefully and accept the operation by understanding the complications and risks that may occur.

• The patient must be over 18 years of age, i.e. of legal age, to enter into a contract with the Doctor and for the operation to be performed. Otherwise, the consent of the legal guardian is required and they must be present at all times.

• The Doctor will take all necessary steps to fulfill its contractual obligations and to ensure the satisfaction of the Patient. Accordingly, the Doctor will send the Patient a confirmation e-mail via mail or whatsapp or similar communication methods regarding the reservation once the deposit fee has been paid and the flight details have been submitted to the Doctor.

• If the Patient’s explicit consent is obtained, before and after photos of the Patient’s operation will be shared on the Doctor’s various social media accounts and website. The Patient has the right to withdraw this consent at any time. In such a case, the photos will be removed promptly.

• A deposit is taken in order to provide better service to the patients and to complete the preparations with third parties, relevant institutions and doctors before the Patient’s arrival in Turkey. The deposit fee will be paid by the Patient by bank transfer, 3D or mail order. If the Patient fails to pay the deposit, the Doctor has the right to unilaterally terminate the contract or postpone the operation.

• The rest of the payment can be made via by bank transfer, 3D, Western Union, cash or mail order.

• Certain information must be submitted to the Doctor by the Patient prior to booking and operation. The Patient shall be responsible for the accuracy of this information.

• Fees are determined on a package basis, and the price and package content are determined according to the procedures to be performed on the Patient and the rights that the Patient will benefit from. The price of the package is stated on the booking confirmation. Additionaly, The Patient is responsible for any and all additional and out-of-package costs that may arise.

• The patient must be aware that the entering into the contract creates an obligation to make a payment.

• The full package fee must be paid at the latest on the date of the operation and the Patient will be in default if this payment is not made. In such a case, the Doctor has the right to cancel the services covered by the package.

• Although the patient has the right of withdrawal within the scope of the law on consumer protection, any cancellations requested by the patients within 2 weeks after the sale is made will be subject to cancellation fee which is 75% of deposit payment, and the remaining 25% of total deposit payment will be refunded conditioned not to schedule a surgery date yet. If a surgery date is booked and refund requested, no refund will be applicable and total deposit will be the Patient’s sunk cost. If the cancellation is made after 2 weeks of the sale, no deposit will be refunded.

• The withdrawal notification by the patient can be made through the contact addresses given in Article 2 of this preliminary information text.

• The Patient is personally liable for any delay caused by him/her.

• The patient will be thoroughly informed about what to do, what not to do and what to be cautious about after the operation. The Patient must strictly follow these recommendations and the Doctor will not be responsible for any damages that may occur if the Patient does not follow these recommendations, and this will not mean that any incorrect medical procedure has been performed in any way.

• The package and operation details are determined in the first instance on the basis of the information provided remotely by the Patient. For this reason, the Patient’s treatment plan may change when the Patient is physically examined by a physician. The Patient has the right to refuse this new plan. However, in such a case, the refund will be made by deducting the deposit and the expenses incurred until then.

• The Doctor stores the Patient’s personal data, including medical records, with the utmost sensitivity. The Doctor does not use or disclose, sell or rent this data for any other purpose. The Doctor is committed to complying with applicable data protection legislation in Turkey to ensure Patient confidentiality. It may be used to promote the patient’s before and after treatment pictures, to improve the Doctor’s website, to provide patients with the necessary services and results of treatments, and to conduct research and analysis for product development. At the same time, the Patient will be asked to sign a Personal Data Protection clarification text and an explicit consent text, and the data will be processed as described in these texts.

• The Patient, who is a consumer, has the right to apply to the Consumer Court or the Consumer Arbitration Committee in case of any violation of the law.

• The patient is expected to contact the Doctor in case of any complications or problems after returning his/her home country. It is never advisable for the Patient to go directly to another doctor as changing doctors always carries a certain degree of risk. The Doctor will not be liable for any costs incurred in seeking treatment from another doctor, nor will the Doctor be liable for any damages that may be caused by such second operations.

• The doctor does not guarantee any result, and a specific treatment and operation plan is made on a patient-by-patient basis. The patient accepts and undertakes that he/she understands this situation.

• In the event that the Patient does not like the result or in the event of a complication, the Patient is expected to contact the Doctor or the intermediary agency via contact information in this contract or the Doctor’s website as soon as possible to make a complaint. The Doctor will then review the complaint and make every effort to find a common ground and ensure Patient satisfaction. In the event that the Patient visits another physician and undergoes an operation or treatment without notifying the Doctor of the complaint, the Patient cannot claim anything from the Doctor and it is accepted that the Patient understands the risks of visiting another physician.